Refund policy

Returns and Exchanges   

                        

For your convenience, we offer our customers the option to return eligible products within 14 days of purchase.

PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. SSSTUFFF DOES NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS. 

If you are happy with the requirements above, please send back the item/s insufficient packaging to avoid damage of goods in transit. Send all returns to the address via a courier that delivers to:

SSSTUFFF SUPERMARKET

Carrer del Duc, 7, Local

Barcelona, 08002 Spain

Info@ssstufff.com

+34 640228462

 

Domestic SPAIN Returns

  • For SPAIN returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned.
  • Original shipping costs will not be reimbursed, including Free shipping items, which costs 6€
  • Please allow 3-5 business days for store credit processing upon receiving the returned item(s). 

Global-E International Returns

  • For International returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned.
  • Original shipping costs will not be reimbursed, including Free shipping items, which costs from 12€-38€ depending on the country. 
  • Please allow 3-5 business days for store  credit processing upon receiving the returned item(s).

Important: Duties and/or customs paid upfront at checkout are considered non-refundable by SSSTUFFF. You will need to reach out to your local customs agency to further process a customs/duties refund. 

If you still require assistance with an issue not addressed above, please contact us via email at: info@ssstufff.com.